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Western Massachusetts Health Center of Springfield, MA

Women's Health Clinic

About This Health Center

Operated by: Planned Parenthood League of Massachusetts

Care No Matter What

Planned Parenthood is one of the nation’s leading providers of high-quality, affordable health care, and the nation’s largest provider of sex education. With or without insurance, you can always come to us for your health care.

Language & Interpreters

English Spanish
Interpretation by telephone available for other languages.

Please let us know if you need an interpreter when scheduling your appointment.

Fax: 844-791-0108

Appointments

You can privately and easily book your appointment online for select services 24/7. For the full set of services, you can call 413-732-1620 to book your appointment. Health center staff can also answer any questions you may have.



Hours last updated August 8, 2023
**In the case of bad weather, please call prior to your appointment for information about closings.**

Note: Call center for scheduling and other non-urgent issues closes every day at 5 PM.
 
Learn more about telehealth here
 
Just want to talk?
Our Sexual Health Counseling and Referral Hotline is here for you.
Call us at (855) 978-0806
Monday-Wednesday-Friday from 9 AM to 5 P

Please note that we'll be closed on these holidays: Martin Luther King Day, Presidents Day, Patriots' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day
Book Online

Insurance & Payments

Everyone deserves affordable health care. With or without insurance, you can always come to us for health care.

I don’t have insurance or Medicaid

If you don't have insurance, you may qualify for a state-funded program or a lower fee scale. If you’re worried about cost, ask us about how you can get health care that fits your budget.

Other Options

Please bring the following documents if you have them:

  • pay stub
  • photo ID

If you do not have health insurance, read about health insurance options to find out how to get more affordable coverage and what to consider when choosing a plan.

I have insurance or Medicaid

We take the following insurance:

  • Aetna
  • Blue Cross Blue Shield
  • BMC HealthNet
  • Celticare
  • Cigna
  • Fallon
  • Harvard-Pilgrim
  • Health New England
  • MassHealth
  • Neighborhood Health Plan
  • Network Health Plan
  • Tufts
  • Unicare
  • United

We accept many private and public insurance plans. If you don't see your insurance listed, please call us at 413-732-1620.

Services Coverage

Most health insurance plans now cover prescription birth control, annual wellness exams, and STI/HIV screenings with no copay, and many other services with some copay required. Contact your health insurance company directly to make sure that the services you need are covered and what, if any, out of pocket costs you might have.

Additional Payment Information

Payment is expected at time of service unless other arrangements have been made. We accept:

  • Cash
  • Check
  • Major Credit/Debit Cards
  • Money Orders
  • Aetna, Blue Cross Blue Shield, BMC HealthNet, Celticare, Cigna, Fallon, Harvard Pilgrim, Health New England, Massachusetts Medicaid/MassHealth, Neighborhood Health Plan, Network Health, Tufts, United Healthcare. Coverage for services may vary by plan, so please contact your insurance provider for specific coverage information.

More Information

Appointment Policies and Information

How to Find Us
Click above to "View Map & Directions" or call 1-800-258-4448. We are located in the medical office building at 3550 Main Street next to the American Red Cross. You may park for free in the parking lot. We are on the second floor in suite 201.
Public Transportation: Through the Pioneer Valley Transit Authority (PVTA), we have three stops through 3 bus lines around our location: B4 (blue) at stop Wason / Fisk, G1 (green) at stop Chicopee Big Y via Union Station, and the P21E (purple) at stop Walter / Main.


What to Expect
At times there may be protestors on the sidewalk outside of the Wason Avenue parking lot. We suggest that patients use the Main Street parking lot entrance to avoid them.

If you live out-of-state and would like information regarding the services we offer, please email us at [email protected]. One of our patient navigation staff will reach out to you within 48 hours.  Please make sure you provide a phone number you can be reached at and the times that best work for you.

Childcare Policies

Children under the age of 12 are not allowed in the waiting area unsupervised.

We’re unable to provide childcare at our health center. For safety reasons children need to be accompanied by an adult when they’re in the waiting room. Only infants can accompany you to the exam room. Please bring a friend or family member to be with your children if you don’t have childcare at home.

Services Offered

You can fill your birth control prescriptions at our health center instead of the pharmacy. For refills, please call ahead at 877-686-5772 option 2 to avoid a wait at the health center. Planned Parenthood is proud to offer same day prescription refills any day we are open. If you have an existing prescription with us, you can call to request to refill your birth control before 9am, and your prescription will be available for pick up after 2pm on the SAME DAY. Please call ahead to verify pick-up hours. Please note that if you are using health insurance to cover the cost of your prescription, there may be restrictions on how many refills you can receive at one time.

You can come to us for services that don’t require a medical exam. For example, birth control education and supplies; emergency contraception (AKA the morning after pill); pregnancy testing and counseling; STD testing, and testing and treatments for urinary tract infections.

Hours

Retrieving hours...

Day
Hours
Monday
7:40 am - 4 pm
Tuesday
7:40 am - 4 pm
Wednesday
7:40 am - 4 pm
Thursday
7:40 am - 4 pm
Friday
7:40 am - 4 pm
Saturday
Closed
Sunday
Closed

Planned Parenthood health centers are operated by regional Planned Parenthood affiliate organizations.

Learn more about our services.

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